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Your contact to us:

Tel.: +49 (0) 3943/558-0
Fax: +49 (0) 3943/558-148
E-Mail: info@hsb-wr.de
contact form

registration for lift for wheelchairs

Extract from the Fares and Conditions of Carriage of the Harzer Schmalspurbahnen GmbH valid from 05.03.2012

General principles

  • The following tickets are issued to and from narrow gauge stations and stops:
    - Single and return tickets for adults
    - Single and return tickets for children aged 6 to 11 years at half price
    - Network, timed, special and public transport tickets
  • Return tickets are valid for three days after the start of the journey unless the ticket contains provisions differing from this or there are other fare conditions.
  • Half fare is charged for dogs with a back height of over 20cm. Dogs must wear a muzzle or be transported in a suitable container. The animal’s owner is liable for the full extent of damages.
  • Tickets can be purchased in advance.
  • Bicycles are carried in trains free of charge, subject to space.
  • Refunds for journeys not taken can only be made if the passenger is able to verify that he has not travelled, as confirmed by supervisory or train staff.
  • The severely disabled can travel free of charge with a disabled person’s pass and a valid voucher. Carers of the severely disabled can also travel free of charge if the disabled person carries a pass with the marking “B”.
    The severely disabled not in possession of a valid voucher must pay the full ticket price. The pass must be carried at all times in order to take advantage of this service. Ticket prices cannot be refunded later.
  • For wheelchair users, lifts are available at Wernigerode, Drei Annen Hohne and Brocken stations between May and October to assist boarding. Please inform us of your plans in good time before your journey.
    For more information, please contact our customer service on tel.: +49 (0) 3943/558-153, fax: +49 (0) 3943/558-148, e-mail: kundenservice@hsb-wr.de or use the form provided for registration.

Seat Reservations

Please note the following:

  • We recommend that you send us your written enquiry as soon as you begin planning your trip. Unfortunately, we are unable to accept reservation requests received seven days or less before your planned travel date.
  • A maximum of 50 places can be reserved on one train.
  • Seat reservations are only possible from starting stations and only in non-stop steam trains.
  • No seat reservations can be made on public holidays. We ask for your understanding.
  • A fee of €1.50 is charged per person and direction.

For more information on seat reservations, please contact Ms Palm on tel.: +49 (0) 3943/558-153, fax: +49 (0) 3943/558-155, e-mail: kundenservice@hsb-wr.de or use our contact form for enquiries with no obligation.

For general information on our prices and services, Ms Niehus will be happy to help you on tel.: +49 (0) 3943/558-0, fax: +49 (0) 3943/558-148, e-mail: info@hsb-wr.de. You are also welcome to use our contact form for your enquiry.